At X-sung Technologies ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use X-sung, our AI-powered global trading solution.
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Information We Collect
Account Data: Name, email, phone number, billing information, and account credentials when you create an account or log in via third-party services (e.g., Whatsapp, Gmail, Linkedin) during digital onboarding.
User Content (Input): Chat conversations, trade preferences, customer interaction data, financial data, or other information you provide for features like lead sourcing, contract automation, or smart refinement (translation, summarization).
Usage Data: IP address, browser type, device information, pages visited, and analytics data collected via cookies or similar technologies to monitor platform performance and user interactions.
Communication Data: Information you provide when contacting us, such as emails or support queries.
Transaction Data: Payment details and trade-related information processed through our secure payment systems or quality-assurance mechanisms.
We do not collect sensitive personal information (e.g., racial origins, health, or biometric data) unless you voluntarily provide it, which we discourage.
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How We Use Your Information
We use your information to:
- Provide X-sung services, including:
+ Sourcing leads for trading opportunities.
+ Managing customer interactions across channels (e.g., email, chat).
+ Refining, translating, or summarizing trade-related content using AI.
+ Automating processes and generating contracts.
+ Processing secure payments for transactions.
+ Implementing quality-assurance and trust mechanisms (e.g., counterparty verification).
+ Facilitating simple digital user onboarding.
- Improve X-sung’s AI models using anonymized data from chat conversations and inputs.
- Process payments and manage subscriptions.
- Communicate with you, including responding to inquiries.
- Ensure security and compliance with laws.
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How We Share Your Information
- Service Providers: We share data with third-party providers (e.g., payment processors, cloud hosting, translation services) under strict data protection agreements to support features like secure payments or AI refinement.
- Legal Compliance: We may disclose data to comply with legal obligations or respond to lawful requests.
- Business Transfers: Data may be shared in connection with mergers or acquisitions.
- Quality-Assurance Partners: Limited data may be shared with trusted partners for verification or trust mechanisms, with your consent where required.
- We do not sell your personal information or share it for third-party marketing without your explicit consent.
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Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your personal data, including chat conversations or transaction records.
- Opt out of data processing for AI training (e.g., for lead sourcing or smart refinement) or targeted advertising.
- Restrict or object to certain data uses.
For data processed on behalf of our customers (e.g., enterprise clients), direct requests to the relevant customer.
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Data Retention
- We retain personal data only as long as necessary for the purposes outlined (e.g., account management, contract automation, legal compliance).
- Chat conversations and inputs used for AI training are anonymized and retained indefinitely unless you request deletion, subject to legal retention obligations.
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Data Security
- We use industry-standard measures (e.g., end-to-end conversational data encryption, firewalls) to protect your data, especially for secure payments and sensitive trade information.
- In case of a data breach, we will notify you and relevant authorities as required by law.
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International Data Transfers
Your data may be transferred to countries outside your jurisdiction (e.g., USA). We ensure compliance with frameworks like the EU-US Data Privacy Framework for safe transfers.
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Cookies and Tracking
We use cookies for analytics, functionality, and to enhance features like user onboarding or interaction management. You can manage preferences via our Cookie Banner [Insert Link] or opt out using tools like Global Privacy Control (GPC).
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Third-Party Services
- If you access X-sung via third-party platforms (e.g., X), their privacy policies apply to data shared with them.
- Links to external sites are not covered by this policy.
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Legal Basis for Processing
We process data based on:
- Your consent (e.g., for account creation, cookies, or AI training).
- Contractual necessity (e.g., to provide services like contract automation or payment processing).
- Legitimate interests (e.g., improving lead sourcing or trust mechanisms).
- Legal obligations (e.g., tax compliance for payment records).
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Updates to This Policy
We may update this policy to reflect legal or service changes. Significant updates will be communicated via email or our website.
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